In response to the Covid-19 pandemic and based on the medical advice of both the provincial and federal health agencies, the following procedures will be followed when making an appointment and attending the clinic.
Booking an appointment
Patients will be pre-screened by phone before making an appointment. Priority will be given to emergencies and high-risk patients over routine appointments. We thank you for your understanding in this matter.
Patients will also be screened at reception for any symptoms of Covid-19. Symptoms range from mild, like the flu and other common respiratory infections, to severe, and can include:
• difficulty breathing
If you are experiencing any symptoms, even mild ones, please alert our staff.
Limiting the number of patients in the clinic
Only one patient will be allowed in the clinic at a time. We ask that you attend your appointment alone or with one caregiver if essential. Please wait outside or in your car until your scheduled appointment time. Patients will be taken directly to the treatment room immediately following screening.
Plexiglass screens have been installed to protect our staff and patients. Please follow the markings on the floor to remain a safe distance apart.
Personal Protective Equipment (PPE)
Masks must be worn by patients and staff at all times. Please bring a mask with you to your appointment. Homemade masks,scarves and bandanas are allowed.
Hand sanitizer will be provided and must be used upon entering and exiting the clinic.
While we continue to follow our standard infection control procedures, additional measures have been added for staff and patient safety.
Any non-essential items have been removed from the common areas and treatment rooms.
Use of the waiting room will not be available.
All areas of patient contact will be disinfected prior to and after every appointment.
In addition to masks, staff will also wear face shields and gloves.